SHIPMENT

Standard shipping Germany & Austria

Shipping usually takes place within 48 hours from the warehouse via DHL or UPS to the delivery address you provided. The billing address and delivery address may differ.

Delivery only takes place on working days.

If an item is not immediately available, it will be delivered to you free of charge.

The flat shipping fee within Germany and Austria of €15.00 net does not apply to orders with a net goods value of €250.00 or more

PAYMENT

PREPAYMENT

If you choose prepayment, please transfer the total amount to our account first. Shipping will take place after receipt of payment. You will find all the necessary information for your transfer in our confirmation email. We ask for your understanding that we can only hold the goods for 7 working days and that your payment must be received in our account within this period. After this period has expired, we will unfortunately have to cancel your order.

CREDIT CARD

If you decide to pay by credit card (Visa, MasterCard or American Express), you will first be asked to enter your personal details and your credit card details in a form. These are then sent to the payment provider via a secure connection. The credit institution checks the transaction data and your credit line in a few seconds and sends the result of the check to the seller. If the response is positive, your credit card will be charged with the agreed amount.

PAYPAL

With PayPal, you can pay for your purchases safely and easily - without having to enter your bank details or credit card number, because your data is stored in your PayPal account. The only requirement is a PayPal account, which you can set up at www.paypal.de.

INVOICE WITH KLARNA

Shop today and pay within 30 days. Once your order has been dispatched, you will receive an email from Klarna with information on how and where to pay. You can find more detailed information about Klarna's terms and conditions for Germany here and for Austria here .

INSTANT BANK TRANSFER

With Sofortüberweisung with Klarna, you pay during the order process, conveniently using your familiar online banking details. Your data is only entered in Klarna's secure payment form; ALEOX Distribution GmbH cannot access the data you enter or your account.

For further information about Sofortüberweisung, please visit klarna.com or contact Klarna customer service .

REFUND

As soon as we receive a return from you, we will credit you with the return amount as quickly as possible.